CUSTOMER FAQs
Sangat mudah
1. Pilih aktiviti atau pengalaman yang anda minati di dalam Rarecation.
2. Lihat kekosongan tarikh dan isikan jumlah peserta untuk aktiviti ini.
3. Tekan butang Book dan isikan informasi yang diperlukan dan teruskan membuat bayaran.
4. Setelah membuat bayaran pastikan anda semak email untuk mendapat info seterusnya.
Mohon maaf penukaran jumlah peserta tidak dibenarkan. Jika ada penambahan peserta, boleh membuat tempahan baru.
Jika tempahan anda dibatalkan oleh host, anda akan mendapat pemulangan semula wang anda dan host akan dikenakan penalti.
Bayaran boleh dibuat melalui FPX, kredit kad, debit kad dan juga e wallet.
Selepas pembayaran semak email anda dalam masa 24 jam untuk menerima pengesahan tempahan anda
Jika anda membatalkan tempahan anda, mohon maaf bayaran tidak akan dikembalikan.
HOST FAQs
Rarecation tidak pernah menjual destinasi tetapi kita menjual pengalaman. Nikmati nasi lemak sotong dan kopi o panas di tepi sawah menghijau sambil menikmati matahari pagi. Mandi di dalam air terjun tersembunyi yang sangat jernih sehingga boleh di lihat ke dasar tanpa ada gangguan pelancong lain. Rasa pengalaman memasak rendang Nogori Sembilan dari dapur rumah uwan dengan resipi asli kemudian nikmati rendang yang di masak di beranda rumah Minang dengan pemandangan kampung yang damai.
Ini yang dikatakan sebagai pengalaman / experience. Destinasi semua orang boleh pergi, tetapi pengalaman itu adalah eksklusif dan hanya boleh di dapati melalui host kita.
Setiap jenis pengalaman, seperti memasak, membuat kraf, berkayak, dan banyak lagi. Tiada had untuk apa yang anda boleh lakukan. Ini antara idea aktiviti yang boleh dilakukan
i.Alam Semula Jadi & Luaran
Kembara alam semula jadi, menjejaki air terjun yang tersembunyi, sukan air seperti berkayak di jeram yang bertaraf antara bangsa, mendaki gunung melalui laluan yang jarang diambil dan pelbagai lagi
ii. Makanan & Minuman
Bawa pengalaman makan yang lauk pauk unik dan rare di lokasi yang menarik , anjurkan kelas memasak dengan resipi tradisi di kawasan perkampungan, nikmati buah segar terus dipetik dari buah dan pelbagai lagi pengalaman makanan yang unik. Orang Malaysia sangat mencintai makanan.
iii. Budaya & Sejarah
Tahu tinggalan sejarah yang unik tidak diketahui di tempat anda, kongsi kisah di sebalik nama kawasan, tinggalan sejarah dan cerita menarik budaya kita pada orang.
Sebuah platform yang akan membawa pengalaman anda ke pasaran yang lebih luas. Ramai yang boleh menjadi host yang baik namun ramai juga yang tidak mampu untuk mengurus tempahan dan tidak mahir di dalam pemasaran menyebabkan akhirnya produk dan pengalaman itu berakhir. Dengan platform Rarecation kita membawa seluruh Malaysia dan kemudiannya dunia untuk masuk dan melihat apa pengalaman menarik yang kita tawarkan. Dari 1-2 tempahan sahaja setiap bulan, ianya boleh meningkat berkali ganda. Platform Rarecation juga memberikan satu sistem yang akan membantu anda :
A. Penyusunan jadual tempahan
B. Proses pembayaran yang selamat
C. Pemasaran yang meluas
D. Latihan untuk menjadi host yang terbaik
Untuk bermula menjadi host di Rarecation tidak susah, ini cara bermula
i. Ketahui tentang standard dan kualiti kami
Ketahui standard, pengalaman dan bagaimana mencipta pengalaman terbaik mengikuti standard yang telah kami tetapkan.
ii. Cipta halaman pengalaman
Halaman anda menjadi tempat orang lain menemui anda. Hasilkan halaman pengalaman yang berkualiti tinggi dengan penerangan yang baik, gambar yang cantik meyakinkan dan video yang memberi inspirasi untuk lebih ramai orang menyertai pengalaman anda.
iii. Mula menjadi hos bagi pengalaman anda
Pastikan kita memberikan yang terbaik kepada tetamu kita. Kekalkan kualiti dan nilai tinggi yang kita berikan untuk mendapatkan review yang baik dari tetamu.
Privacy Policy
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
-Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We also use Google Analytics to help us understand how our customers use the Site --
you can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at admin@rarecation.com or by mail using the details provided below:
Rarecation
[Re: Privacy Compliance Officer]
Rarecation, Kompleks RPWP Lot 79979 Jalan ABIM, 43000 Kg Sungai Ramal Dalam, Kajang Selangor, Malaysia
